# Loyalty tiers

Regulars climb tiers you name, such as Bronze, Silver and Gold, by the rewards they have earned. Each tier can need fewer stamps, carry a perk and change the card’s colour.

## Plans

- Free: Not included
- Pro: Not included
- Premium: Up to 5 tiers

In the dashboard: Loyalty cards → Tiers (at the bottom)

## Set it up

1. Scroll to Tiers at the bottom of Loyalty cards.
2. Rename the starting tiers or add your own.
3. Open a tier to set its stamps, perk and colour, then save.

## Every option

| Option | What it does | Default | Plans |
| --- | --- | --- | --- |
| Name | Shown on the card, the card page and the staff screen after a scan. | New, Bronze, Silver, Gold | Premium |
| After N rewards | Rewards earned to reach the tier. The first tier is always 0. | 0, 1, 3, 6 | Premium |
| Stamps for a reward | Fewer stamps for this tier, never below 3 or above your usual number. | Your usual number | Premium |
| Perk | One line staff honour at the till, such as “Free size upgrade”. | None | Premium |
| Card colour | The card’s colour in their wallet at this tier. | Your card colour | Premium |

Each option has its own anchor, such as https://thetap.shop/docs/feature/tiers#name.

## What customers see

Their tier on their card and a wallet notification when they move up. A tier never drops.

## Limits and downgrades

If Premium lapses, cards show as plain cards until it is back.

## Questions

- [How do loyalty tiers work?](https://thetap.shop/docs/loyalty-tiers.md): On Premium, a loyalty card climbs tiers you name, such as Bronze, Silver and Gold, by the number of rewards the customer has earned. Each tier can show its name, need fewer stamps per reward, give a perk staff honour at the till, and use its own card colour. Moving up sends the customer a wallet notification.

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Source: https://thetap.shop/docs/feature/tiers
Updated: 2026-10-24