# Why didn’t I get a stamp?

Usually one of these: the staff button wasn’t pressed, the page was refreshed or opened from an old link instead of a fresh tap, your rewards are full and this stamp would earn another, or the shop has paused its loyalty cards. The page you land on says which.

- **Ask staff to check:** each press of their Add a stamp button gives one stamp, so ask them to look that it went through.
- **Tap again:** each tap of a Loyalty tap works once. Refreshing or reopening the page doesn’t count; tap the tag on the counter again.
- **Rewards full:** you hold as many rewards as the shop allows. Use one, then tap again.
- **Cards are full:** the shop has reached its limit for new customers; ask the staff.
- **Nothing happened at all:** see [when a tap doesn’t work](https://thetap.shop/docs/tap-not-working).

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Source: https://thetap.shop/docs/stamp-not-added
Updated: 2026-10-24