Why doesn’t my phone react when I tap?
Hold the top of an iPhone, or the middle of the back of an Android phone, flat against the tag for a second with the screen unlocked. iPhone XS and later read tags on their own; on Android, NFC must be switched on in Settings.
- Older iPhones (7 to X): open Control Centre and use the NFC Tag Reader.
- Thick or metal phone cases can block the signal. Try without the case.
- Still nothing? The tag may be marked lost. Check My Kit → Tags, or email hello@thetap.shop.
Last updated 7 October 2026
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Not answered? Email hello@thetap.shop.