Why didn’t I get a stamp?
Usually one of three things: you tapped too soon after your last stamp, your rewards are full and this stamp would earn another, or the shop has paused its loyalty cards. The page you land on says which.
- Too soon: each shop sets a minimum time between stamps.
- Rewards full: you hold as many rewards as the shop allows. Use one, then tap again.
- Cards are full: the shop has reached its limit for new customers; ask the staff.
- Nothing happened at all: see when a tap doesn’t work.
Last updated 7 October 2026
More in For customers and visitors
- I tapped a tag. What happened?
- How do I save a business to my contacts?
- How do I add a card to Apple or Google Wallet?
- How do I collect loyalty stamps?
- What does the QR code on my loyalty card do?
- How do I use my reward?
- What does The Tap Shop record about me?
- Why am I seeing a “sending you on” page?
Not answered? Email hello@thetap.shop.