Docs › For customers and visitors
Why didn’t I get a stamp?
Usually one of these: the staff button wasn’t pressed, the page was refreshed or opened from an old link instead of a fresh tap, your rewards are full and this stamp would earn another, or the shop has paused its loyalty cards. The page you land on says which.
- Ask staff to check: each press of their Add a stamp button gives one stamp, so ask them to look that it went through.
- Tap again: each tap of a Loyalty tap works once. Refreshing or reopening the page doesn’t count; tap the tag on the counter again.
- Rewards full: you hold as many rewards as the shop allows. Use one, then tap again.
- Cards are full: the shop has reached its limit for new customers; ask the staff.
- Nothing happened at all: see when a tap doesn’t work.
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