What happens to loyalty cards if my plan changes?
Every plan includes loyalty cards, so cards keep working after a downgrade. If you switch loyalty cards off, the same pass in each customer’s wallet shows your shop card instead, and their stamps are kept. Switch back on and every card returns where it was.
Rewards already earned stay valid until they expire, whatever happens to the card or the plan.
Last updated 7 October 2026
More in Wallet passes and loyalty cards
- What is the Add to Wallet button?
- How do loyalty cards work?
- How do I turn on loyalty cards?
- What do the loyalty card settings do?
- How many customers can have my loyalty card?
- How do loyalty rewards work?
- Can staff add a stamp by scanning a customer’s card?
- Can customers get my loyalty card without tapping?
Not answered? Email hello@thetap.shop.